Support
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NetSol's HelpDesk is a central point through which problems/issues are reported and subsequently managed/coordinated. From a wider perspective, it is also seen as core part of the service function, responsible for bringing together multiple resources to address an issue. HelpDesk has been designed
for tracking the support services provided by the company so that the client requests are followed up positively and the client can view the status of the submitted request whenever required.

Features:
Requests can be submitted by the user any time.
Issues regarding problems that the user might be suffering from can be addressed immediately

The user is facilitated by a powerful search mechanism so that a solution can be discovered without submitting a request. The system also maintains a detailed audit-trail.

Therefore, the user can check the progress of the submitted requests.
Status tracking
Request escalation
Timely notifications
Multi product support
Multi vendor support